Quality First
Ensuring every counseling call meets our high standards through thorough audits and feedback.
Quality First
We audit counseling calls to ensure accuracy and empathy.
Audits
Random and targeted call reviews by our QA experts.
Evaluation
Using clear rubrics to measure accuracy and empathy.
Feedback sessions help counselors improve skills.
Feedback
FAQs
What is QA?
Quality assurance involves auditing counseling calls to ensure standards.
How are audits done?
Audits are both random and targeted, conducted by specialists using a rubric.
What does the rubric assess?
The rubric evaluates accuracy, empathy, and compliance with our counseling guidelines.
Results are shared with counselors and managers for skill improvement.
How is feedback shared?
Why continuous monitoring?
Ongoing monitoring drives improvements and updates in training.
Get in Touch
Reach out for support or questions about our quality assurance process.
Phone
555-1234
support@qualitycheck.com